Reach Us at (512) 481-2134

Please call us during our normal business hours of Monday through Friday 9am-5pm CT, and a customer service associate will be happy to answer all of your questions over the phone.

Or send us an email by clicking on one of the options below.  Thanks and happy gaming!

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Lease Program

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Purchase Program

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Have Questions?

Lease Program FAQs

WHAT IS THE PROCESS TO START A LEASE?

There are three steps to our lease approval process:

  1. Order a graphics card online and make your first month’s payment using a standard credit / debit card.  We cannot process new customer orders over the phone, and we do not accept pre-paid / reloadable debit cards.
  2. Once we confirm that your payment card is not a pre-paid debit card, we will send you an email requesting a scan or photo of your ID.  We do this for two reasons:
    1. To verify that you are 18 years of age or older.
    2. To combat identity fraud.
  3. Once we receive your ID and your identity is verified, we will call you at the phone number on your account to confirm your order and shipping address.

Once we have your ID on file, we will not ask for it again on future orders.  After your lease has been approved, your order will be shipped out within 1-5 business days.  A shipment confirmation email with the tracking number will be sent to you after your order has been shipped.

WHY DO I NEED TO VERIFY MY IDENTITY IN ORDER TO USE YOUR LEASING SERVICE?

We require that you verify your identity by providing a scan or photo of your ID, such as a valid driver’s license or military identification card, before approving your order.  We do this to verify that you are 18 years of age or older and to combat identity fraud.  This for our protection as well as that of our members.  We appreciate your understanding.

MY ADDRESS ON MY ID IS NOT UP TO DATE. WILL IT STILL WORK?

Yes, it will work for approving your lease as long as your current address is still in the same state as your ID.  We understand that people move and that your ID may not be up to date.  However, we do not accept expired identification cards, expired driver licenses nor IDs that are from a state different from your physical address.  For students enrolled in a college out of state or military personnel stationed out of state, we also require a scan or photo of your student identification card or military ID to confirm your identity.

ARE THE GRAPHICS CARDS NEW OR USED?

Our graphics cards are either new or “previously enjoyed” (used).  “Previously enjoyed” cards are comprehensively cleaned and tested in our testing lab to ensure they perform up to or exceed the manufacturer’s standards before being distributed to new customers.  You may always inquire whether a product listed is new or “previously enjoyed” by sending us an email at [email protected] or calling us during our normal business hours of Monday-Friday 9am-5pm CST at (512) 481-2134.

HOW DOES THE INFINITE UPGRADES® PROCESS WORK?

Our Infinite Upgrades® Program allows you to upgrade to the next latest and greatest graphics card for free, at any time.  No hidden fees.  Payments made on the old card do not transfer to the upgrade card (there may be some proration if the upgrade is processed mid-billing cycle).  We even send you shipping materials and a prepaid postage label so you may return the old card to us at no cost to you.  You select your upgrade, sign a new 12-month contract, and then we send you the upgrade card first and allow fourteen (14) days for you to have the old card in-transit back to CEG. Step-by-Step:

  1. Log into your CEG account and go to the ‘My Account’ page at: https://account.cuttingedgegamer.com/clientarea.php
  2. Click on the card you’d like to upgrade from under ‘Your Active Products’.
  3. Click on ‘Upgrade or Downgrade’ under ‘Actions’, and select the card you like to upgrade to. By upgrading, you are agreeing to a new 12-­month term.
  4. Hit ‘Click to Continue>>’ on the shopping cart page and confirm your address details on the next page.
  5. Confirm your existing credit/debit card information or add your new credit/debit card information on the ‘Pay by Credit Card’ page.  Note: If you are processing an upgrade to a higher monthly rate, your credit/debit card may be charged a prorated additional amount noted by ‘Balance Due’. If you are making a downgrade, your credit/debit card will not be charged – a prorated credit may be added to your account if applicable (applied on your next payment). 
  6. Hit ‘SUBMIT PAYMENT’ when ready and you are done!

I WANT TO DOWNGRADE FROM TWO GRAPHICS CARDS TO ONE. HOW DO I DO THIS?

In this case, a Cutting Edge Gamer Customer Service member will need to adjust your account down to one card prior to processing the upgrade (we will note on your account that you are returning two cards – this will also be reflected in our Infinite Upgrades® shipment notification email to you).  We will also apply a proper credit on your account, if necessary, such that you are credited the appropriate refund or assessed the appropriate additional charge for the 2-to-1 upgrade.  Please send us an email to [email protected] or call us at (512) 481-2134 during our normal business hours of Monday-Friday 9am-5pm CT so that we may adjust your account accordingly.

I WANT TO UPGRADE MY CURRENT CARD AND ADD A SECOND CARD TO MY ACCOUNT. HOW DO I DO THIS?

  1. Go to the ‘Graphics Cards’ page at https://cuttingedgegamer.com/products/
  2. Click on ‘Lease Now’.
  3. Continue with the normal checkout process.
  4. Now you will upgrade your existing card.  Click on ‘My Account’.
  5. Click on the card you want to upgrade from under ‘Your Active Products’.
  6. Click ‘Upgrade or Downgrade’ under ‘Actions’.
  7. Select the card you’d like to upgrade to.
  8. Next page shows your shopping cart – it should show the upgrade along with the second card you are adding.  Click ‘Click To Continue >>’.
  9. At the ‘PAY BY CREDIT CARD’ page, enter your payment details and hit ‘SUBMIT PAYMENT’. Note that your credit card will be charged the amount noted by “Balance Due”.

DO WE SHIP TO COUNTRIES OUTSIDE THE U.S.?

Unfortunately, we only ship to the 50 United States. Eventually we hope to grow into an international company, but for now we are sticking to the U.S.

HOW CAN I CHANGE MY MONTHLY BILLING DATE?

If you would like to change your billing date, you may do so by emailing us at [email protected] or calling us during our normal business hours of Monday-Friday 9am-5pm CT at (512) 481-2134.  Please notify us at least 48 hours prior to the old billing date so that we may make the changes in our system in time before your account is charged.

ARE THERE ANY FEES IF I CANCEL THE LEASE EARLY?

Yes. If you decide to cancel the lease early, then there is an early cancellation fee equal to two (2) months’ payments.  The early cancellation fee must be paid first before your cancellation request is approved. For example, if you lease a card with a monthly rate of $44.99 and you decide to cancel, then you would pay an early cancellation fee of $89.98 ($44.99 x 2) and ship the card back using a prepaid shipping label provided by us.

Once we receive the card back to our offices, your lease would be officially terminated at that time, you would owe no future payments, and your account with us would be zeroed out.

The exception to this is if you are cancelling your lease within the first 14 days. In this case, we would refund you the first payment you’ve made – minus a $20.00 restocking fee – after we have received the graphics card back from you. We would also provide a prepaid shipping label for you to return the graphics card, and your lease would be officially terminated and refund sent upon receipt. If you are cancelling your lease within the first 14 days after an upgrade, then there are two scenarios:

  •  Payment has been paid in the first 14 days after the upgrade – We will refund your payment minus a $20.00 restocking fee.
  • A monthly payment has not been paid in the first 14 days after the upgrade – We will assess your account a $20.00 restocking fee.

MY GRAPHICS CARD HAS BECOME DEFECTIVE. HOW DO I RMA THE CARD?

One of the great things about Cutting Edge Gamer is our Return Merchandise Authorization (“RMA”) process.  Tired of waiting from 2 weeks to 2 months to get your replacement graphics card back from the manufacturer?  Tired of paying for the shipping cost to RMA a defective card?  Well, look no further as we cover all of this for you with our service!  Simply contact us about the defective card, and we will send you a replacement or loaner card out to you immediately – and include prepaid postage to ship the defective card back to us at no cost to you.

I WOULD LIKE TO USE THE BUY OUT OPTION AT THE END OF MY LEASE. HOW DO I DO THIS?

The Buy Out Option, which is equal to one month’s payment, is available at the end of the 12-month lease term to purchase the graphics card outright.  So 13 payments = card purchase! If we do not hear from you by the end of your lease term, then we will assume that you wish to choose the Buy Out Option and purchase the card.  Once we receive your final Buy Out Option payment, we will send you your final account summary and purchase receipt, remove the graphics card lease from your account and no more payments will be processed.

Payment & Billing Questions

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept VISA, Mastercard, Discover and American Express credit/debit cards.  We do NOT accept prepaid / reloadable debit or international credit/debit cards.  Once you submit your payment information, our payment processing system will verify the form of payment.  Prepaid / reloadable debit cards will be rejected automatically.  Please note that certain PayPal cards are considered prepaid debit cards. These will be rejected as well.

I RECEIVED A NEW CREDIT / DEBIT CARD. HOW DO I UPDATE MY PAYMENT CARD INFORMATION?

Please update your payment card information as follows:

  1. Log into your CEG account https://account.cuttingedgegamer.com/clientarea.php.
  2. Click ‘Edit Account’. Under ‘Billing Information’ you may enter new card information.
  3. Click ‘Save Changes’.

You are done!

I USED A PAYPAL CREDIT CARD AS A FORM OF PAYMENT. WHY WAS MY LEASE NOT APPROVED?

Certain PayPal cards only draw funds from a PayPal account, and therefore it acts more like a reloadable debit card.  As such, these PayPal cards are considered pre-paid , and we do not accept pre-paid debit cards. If you are unsure, feel free to contact us and we can fill you in on which cards are pre-paid and which ones are not.

I HAVE A PAST DUE PAYMENT THAT I WOULD LIKE TO PAY. HOW DO I PAY IT THROUGH MY ONLINE ACCOUNT?

You may pay all of your past due payment(s) by logging into your Cutting Edge Gamer account and following these steps:

  1. In the ‘Overdue Transactions’ box, click on ‘Pay Now’.
  2. At the bottom under “Select Mass Payment Gateway”, click on ‘Make Payment’.
  3. Enter your payment card information and click ‘Submit Payment’. You are done!

If you can make only one of your past due payments at this time, then follow these steps to make a single payment:

  1. Log into your CEG account at https://account.cuttingedgegamer.com/clientarea.php
  2. Click on ‘Transactions’ on the left hand side or the transactions button towards the top right on your Dashboard.
  3. Click on the ‘Unpaid’ invoice line that you wish to pay.
  4. The invoice should now appear on your screen. Click on ‘Pay Now’ in the upper right hand corner and follow the directions to remit payment.

If you have any issues making payment, please do not hesitate to send us an email at [email protected] or call us during our normal business hours of Monday-Friday 9am-5pm CT at (512) 481-2134. Thanks and happy gaming!

Purchase Program FAQs

DO WE SHIP TO COUNTRIES OUTSIDE THE U.S.?

Unfortunately, we only ship to the 50 United States. Eventually we hope to grow into an international company, but for now we are sticking to the U.S.

ARE THE PURCHASED PRODUCTS NEW, USED, OR BOTH?

Unlike some of the products available in our Leasing Program, all of the Purchased Products we offer are brand new and in original factory condition.

DO I NEED TO VERIFY MY IDENTITY TO PURCHASE A PRODUCT?

No. To purchase a product from our website, all you need is a valid, un-expired debit or credit card (we do not accept pre-paid cards).

AS WITH THE LEASING PROGRAM, IS THERE A LIMIT ON HOW MANY PRODUCTS I CAN PURCHASE?

Although you may only lease up to two graphics cards at a time, there is no limit on the number of products you can purchase.

DO I NEED TO HAVE A CUTTING EDGE GAMER ACCOUNT TO BE ABLE TO PURCHASE A PRODUCT?

Yes. It is necessary for you to create a Cutting Edge Gamer account with us in order to purchase a product (this will be done at check-out if you are a new customer). If you already have an existing Cutting Edge Gamer account, simply make sure you’re logged-in and click on the product you wish to purchase and proceed to check-out.

THERE IS AN INFINITE UPGRADES® PROGRAM FOR LEASED PRODUCTS. IS THERE ANY KIND OF UPGRADE PROGRAM FOR PURCHASED PRODUCTS?

For Purchased Products, we offer the Infinite Upgrades® Rebate Program. Here’s how it works:

  • You purchase the product from us.
  • Then within a year when the new version hits the market, “upgrade” to it. Buy the latest and return the old. We provide a return label too, so you can return it free-of-charge.
  • We will then provide a prorated credit based on the number of months left in the year since making the initial purchase. Use the credit on your next purchase or lease payment!

For example, you purchase a new motherboard from us on January 1st.  On July 1st, you upgrade and purchase a second motherboard from us.  We provide a prepaid return label, and you have the old motherboard – along with the original product box, internal packaging and all accessories – in-transit back to us within fourteen (14) days.  Upon receipt of the old motherboard, we will provide in-store credit on your account equal to 50% of the original purchase price for the first motherboard.

If a second purchase is made within the first 30 days, then we will provide you with a credit equal to 100% of the original purchase price!

If the second purchase is made on day 364 since the original purchase date, then you are eligible for one month’s worth of credit.

WHAT KINDS OF PRODUCTS ARE AVAILABLE FOR PURCHASE VS LEASE?

Currently, graphics cards are only available for lease. However, there are many different products that are available for purchase, including: headsets, keyboards, mice, motherboards, and power supplies. Our Purchased Products inventory is subject to change over time, so make sure you check the website periodically to stay up to date!

In addition, if you have any recommendations on any products or product lines that you would like for us to carry, we welcome all ideas.  Please either call us during our normal business hours of Monday-Friday 9am-5pm CT at (512) 481-2134 or send us an email to [email protected].

General Account Questions

HOW DO I CHANGE MY CUTTING EDGE GAMER ACCOUNT LOGIN EMAIL ADDRESS?

  1. Log into the ‘My Account’ page at https://account.cuttingedgegamer.com/clientarea.php.
  2. Click ‘Edit Account’.  Under ‘My Details’ you can enter your new CEG login email address.
  3. Hit ‘Save Changes’ and you are done!

I HAVE RECENTLY MOVED. HOW DO I UPDATE MY ADDRESS AND CONTACT INFORMATION?

  1. Log into your CEG account at https://account.cuttingedgegamer.com/clientarea.php.
  2. Click on ‘Edit Account’.  Under ‘My Details’ you can enter your new billing/shipping address and phone number.
  3. Hit ‘Save Changes’ at the bottom and you are done!

I GOT LOCKED OUT OF MY ACCOUNT. HOW CAN I UNLOCK IT?

If your account becomes locked, please send us an email at [email protected] and we can help you resolve the situation.

I FORGOT MY ACCOUNT PASSWORD. HOW CAN I RESET IT?

If you have forgotten your password, you may have your password sent to your CEG account email address as follows:

  1. Go to the CEG account login page at https://account.cuttingedgegamer.com/clientarea.php
  2. Click on ‘Forgot Password?’.
  3. Enter your CEG account email address and hit ‘SUBMIT’.
  4. Your password will be sent to your CEG account email address.

HOW DOES THE REFERRAL REWARDS PROGRAM WORK?

You are automatically enrolled in our Referral Rewards Program when you sign up for our leasing service or make a purchase.  Details for the Referral Rewards Program will be included in your order confirmation e-mail.  You may also receive details by sending your inquiry via e-mail to Cutting Edge Gamer Customer Service at [email protected].

If your account is not up to date on lease payments (if applicable), then you will not receive your reward(s) until it is current. In order to redeem the reward after signing up for a lease or making a purchase, the referred customer must send the referrer’s e-mail address or customer ID number on their Cutting Edge Gamer account to [email protected].  This must be done within the first 14 days after signing up for a lease or making a purchase.  If it is not done within 14 days, the Referral Reward is forfeited for both the referred customer and the referrer. Once confirmed, a referral reward will be credited towards the next billing period or purchase for both the referred customer and the referrer.  Just our way of saying thank you here at Cutting Edge Gamer!

HOW DOES THE AFFILIATE PROGRAM WORK?

If you would like to partner up with us in getting more shouts outs about our great leasing and purchase programs with Infinite Upgrades® here at Cutting Edge Gamer, the Affiliate Program might be for you.  Current customers and non-customers are welcome to join. We want to thank you for all new, unique visitors that you may send to our website. Details on the Cutting Edge Gamer Affiliate Program:

  1. After contacting us regarding our Affiliate Program, we will create a unique affiliate URL for you to use, so that we may track the number of visitors you send to our site.
  2. For every 100 new, unique visitors that you send to us via your affiliate URL, we will credit your account $5 (basically a ‘Referral Reward’).  If you are not a current customer, then we will send your rewards via PayPal or check.
  3. We check the number of visitors you send to us on a monthly basis.  We will send you your affiliate account update by email and let you know how many Referral Rewards were credited to your account.
  4. There is no limit on the amount of credits; however, if we see any indications of fraudulent activity, we will discuss the matter with you and take actions such as 1) not crediting your account and / or 2) ending the program with you entirely.

In addition, if a customer lets us know that you referred them, then you will also receive a $5 Referral Reward and the referred customer will receive a $5 reward as well (this policy is only for affiliates who have an active account with us). So you have two ways to be rewarded!  If you are interested in being a part of the Affiliate Program, please send us an email to [email protected].

WHAT ARE YOUR NORMAL BUSINESS HOURS?

Our normal business hours are Monday through Friday 9am-5pm CT.

ON WHICH HOLIDAYS ARE YOU CLOSED?

Our offices will be closed for the following 2018 holidays:

  • Easter – Friday March 30th.
  • Memorial Day – Monday May 28th.
  • Independence Day – Wednesday July 4th.
  • Labor Day – Monday September 3rd.
  • Thanksgiving – Thursday November 22nd and Friday November 23rd.
  • Christmas – Monday December 24th, Tuesday December 25th and Wednesday December 26th.
  • New Year’s Day – Tuesday January 1, 2019.