We require that you verify your identity in order to confirm that you are 18 years of age or older, that your account address is correct and you actively live there, and to combat identity fraud.  This for our protection as well as that of our members.

Only active leases will continue. No new GPU leases or CEG Infinite Upgrades will be offered.

Yes—it’s still business as usual for active lease holders. Monthly payments will continue to be processed automatically through your CEG Online Account, and buyouts and final account summaries will proceed as normal.

GPU support and RMAs remain available as part of the CEG leasing service. While no new GPU leases or CEG Infinite Upgrades will be offered moving forward, all other support—including technical assistance, phone, social media, web chat, and email—will continue through December 31, 2025, or until otherwise specified.

For help, you can reach us by phone Monday–Friday from 9 AM to 5 PM CT, via email at [email protected], or through our various support channels such as the website chatbot, Facebook, and Discord.

All active leases may either fully pay off and retain ownership of their GPUs after 13 months, or return them to CEG to end the lease.

Unfortunately, the planned CPU leasing program has been canceled.

We charge late fees should you place an upgrade or RMA return shipment in-transit back to us outside of the fourteen (14) days provided.  The late fee is based on the number of days exceeding 14 days, divided by 30, and multiplied by the monthly lease rate of the component being returned.

We do not charge late fees on any past due monthly lease payments.

Yes. If you decide to cancel the lease early, then there is an early cancellation fee equal to two (2) months’ payments.  The early cancellation fee must be paid first before your cancellation request is approved. For example, if you lease a component with a monthly rate of $44.99 and you decide to cancel, then you would pay an early cancellation fee of $89.98 ($44.99 x 2) and ship the component back using a prepaid shipping label provided by us.

Once we receive the component back to our offices, your lease would be officially terminated at that time, you would owe no future payments, and your account with us would be zeroed out.

The exception to this is if you are cancelling your lease within the first 14 days. In this case, we would refund you the first payment you’ve made – minus a $40.00 restocking fee – after we have received the PC Component back from you. We would also provide a prepaid shipping label for you to return the PC Component, and your lease would be officially terminated and refund sent upon receipt. If you are cancelling your lease within the first 14 days after an upgrade, then there are two scenarios:

•  Payment has been paid in the first 14 days after the upgrade – We will refund your payment minus a $40.00 restocking fee.
• A monthly payment has not been paid in the first 14 days after the upgrade – We will refund the last monthly payment received plus the additional prorated charge (if applicable) less the previous lease’s used portion and less the $40.00 restocking fee.

One of the great things about Cutting Edge Gamer is our Return Merchandise Authorization (“RMA”) process.  Tired of waiting from 2 weeks to 2 months to get your replacement PC Component back from the manufacturer?  Tired of paying for the shipping cost to RMA a defective component?  Well, look no further as we cover all of this for you with our service!  Simply contact us about the defective component by sending us an email to [email protected], and we will send you a replacement or loaner component out to you immediately – and include prepaid postage to ship the defective component back to us at no cost to you.

There are limited exceptions to the ship-first policy. We may require for you to ship the defective or loaner component back to us first (we will provide return materials by email) in these scenarios:

• You are a new customer who requests warranty service prior to your second monthly payment,
• You have moved and are unable to provide an approved document (such as a utility bill in your name) verifying your new address,
• You have remitted one or more payments past the original billing date or your account is currently in a past due state,
• You have been late in returning one or more return shipments (upgrade or RMA), or
• Your account has any activity that we believe may be fraudulent.

For the scenarios above, once we see that the return shipment is in-transit back to us, the replacement or loaner component will be shipped.

The Buy Out Option, which is equal to one month’s payment, is available at the end of the 12-month lease term to purchase the PC Component outright.  So 13 payments = component purchase! If we do not hear from you by the end of your lease term, then we will assume that you wish to choose the Buy Out Option and purchase the component.  Once we receive your final Buy Out Option payment, we will send you your final account summary and purchase receipt, remove the PC Component lease from your account and no more payments will be processed.

The error code “Gateway Rejected: AVS” means that the zip code on your Cutting Edge Gamer account does not match the zip code associated with your payment card.  Please double check the zip codes on your CEG account and payment card and then retry.

If you have not moved and are still having issues, then please send us an email to [email protected] or call us Monday-Friday 9am-5pm CT at (512) 481-2134, and a customer service representative will be happy to assist you.

If you would like to change your billing date, you may do so by emailing us at [email protected] or calling us during our normal business hours of Monday-Friday 9am-5pm CT at (512) 481-2134.  Please notify us at least 48 hours prior to the old billing date so that we may make the changes in our system in time before your account is charged.

Yes.  You may request faster shipping when we will call you to confirm your order or send us an email at [email protected].  You must pay for expedited shipping prior to shipment.  Extra rates for Expedited Shipping are as follows:

• UPS Next Day Air = $90.00
• UPS 2nd Day Air = $40.00

Above rates do not include sales tax;  however, sales tax will be applied if necessary.  Sales tax is only required for orders shipping into states where Cutting Edge Gamer has or may have nexus and where states require the collection of sales tax by online retailers for state tax purposes under applicable laws.

If you receive the error: “Unable to ship to the address you mentioned.” Please check your address by using the US Post Office’s (USPS.com) Look Up a ZIP Code by Address tool and use the version they provide!