We require that you verify your identity in order to confirm that you are 18 years of age or older, that your account address is correct and you actively live there, and to combat identity fraud.  This for our protection as well as that of our members.

We require that you provide a scan or photo of your ID (such as a valid state-issued driver’s license or military identification card), scan or photo of your payment card, a selfie of you holding your ID, and a photo of a utility bill that directly connects you to the residence address on your account before approving your order.  An acceptable utility bill can be for water, gas, electricity, wired internet (satellite internet, wifi hotspots or similar are not accepted), cable, or landline phone.  It must be recent, show the full page, and be legible.  It must also show past history – we will not accept a first month’s bill.  Passports are not accepted as a form of identification as they do not verify your state of residence.  We appreciate your understanding.

Yes, absolutely!  We take document protection very seriously here at CEG.  The server that hosts our website does not have public access and is on a private network that does not have direct access to the internet.  We also use your documents strictly for our lease approval purposes only and nothing else.  In addition, all customer service representatives have two-factor authentication enabled on their accounts at all times, so potential hackers cannot access our site through our internal employee accounts.

We practice good corporate citizenship here at Cutting Edge Gamer.  The primary reason we require a utility bill from you is to verify your residence address;  however, should the provided utility bill show a past due balance, then we may, at our discretion, not approve your lease order.  Our product leasing program is a form of credit, and we do not want to burden a customer further with more financial obligations should they already exhibit financial distress.

If your lease order is not approved for this reason, then we will notify you of that decision by email, cancel your order and refund your payment.  This does not mean that you can never use our service in the future.  Once you can show two (2) consecutive months of good payment history (i.e. no past due balance) on the same utility bill, then we will allow you to lease a PC Component from us.

Yes, it will work for approving your lease as long as your current address is still in the same state as your ID and your billing address matches your shipping address.  We understand that people move and that your ID may not be up to date.  However, we do not accept expired identification cards, expired driver licenses, requests to deliver to a different residential address nor IDs that are from a state different from your physical address.  

For students enrolled in a college out of state or military personnel stationed out of state, we also require a scan or photo of your student identification card or military ID to confirm your identity. Note that additional documents may be required to confirm your shipping address.

Yes and No.  We do allow for your lease order to be shipped to your business or work address (pending confirmation of employment – business or work address must be in the same state in which you reside as well).  We do NOT allow for lease orders to be shipped to another residence, however.  We appreciate your understanding.  We do not ship to PO boxes either (or any address that mimics a PO Box, such as The UPS Store boxes).

Our PC Components are either new or “previously enjoyed” (used).  “Previously enjoyed” components are comprehensively cleaned and tested in our testing lab to ensure they perform up to or exceed the manufacturer’s standards before being distributed to new customers.  You may always inquire whether a product listed is new or “previously enjoyed” by sending us an email at [email protected] or calling us during our normal business hours of Monday-Friday 9am-5pm CST at (512) 481-2134.

If you are a new customer, then we limit the number of PC Components leases to one (1) per residence.

After six months of good payment history, then we will allow you to add one additional PC Component lease to your account should you choose to do so.

The additional PC Component may be either a GPU or a CPU.

In this case, a Cutting Edge Gamer Customer Service member will need to adjust your account down to one component prior to processing the upgrade (we will note on your account that you are returning two components – this will also be reflected in our Infinite Upgrades® shipment notification email to you).  We will also apply a proper credit on your account, if necessary, such that you are credited the appropriate refund or assessed the appropriate additional charge for the 2-to-1 upgrade.  Please send us an email to [email protected] or call us at (512) 481-2134 during our normal business hours of Monday-Friday 9am-5pm CT so that we may adjust your account accordingly.

1. Go to the ‘Leased Products’ page at https://cuttingedgegamer.com/product-category/lease/
2. Click on ‘Lease Now’.
3. Continue with the normal checkout process.
4. Now you will upgrade your existing component.  Click on ‘My Account’.
5. Click on the component you want to upgrade from under ‘Your Active Products’.
6. Click ‘Upgrade or Downgrade’ under ‘Actions’.
7. Select the component you’d like to upgrade to.
8. Next page shows your shopping cart – it should show the upgrade along with the second component you are adding.  Click ‘Click To Continue >>’.
9. At the ‘PAY BY CREDIT CARD’ page, enter your payment details and hit ‘SUBMIT PAYMENT’. Note that your credit card will be charged the amount noted by “Balance Due”.

We charge late fees should you place an upgrade or RMA return shipment in-transit back to us outside of the fourteen (14) days provided.  The late fee is based on the number of days exceeding 14 days, divided by 30, and multiplied by the monthly lease rate of the component being returned.

We do not charge late fees on any past due monthly lease payments.

Unfortunately, we only ship to the 50 United States. Eventually we hope to grow into an international company, but for now we are sticking to the U.S.

Yes. If you decide to cancel the lease early, then there is an early cancellation fee equal to two (2) months’ payments.  The early cancellation fee must be paid first before your cancellation request is approved. For example, if you lease a component with a monthly rate of $44.99 and you decide to cancel, then you would pay an early cancellation fee of $89.98 ($44.99 x 2) and ship the component back using a prepaid shipping label provided by us.

Once we receive the component back to our offices, your lease would be officially terminated at that time, you would owe no future payments, and your account with us would be zeroed out.

The exception to this is if you are cancelling your lease within the first 14 days. In this case, we would refund you the first payment you’ve made – minus a $40.00 restocking fee – after we have received the PC Component back from you. We would also provide a prepaid shipping label for you to return the PC Component, and your lease would be officially terminated and refund sent upon receipt. If you are cancelling your lease within the first 14 days after an upgrade, then there are two scenarios:

•  Payment has been paid in the first 14 days after the upgrade – We will refund your payment minus a $40.00 restocking fee.
• A monthly payment has not been paid in the first 14 days after the upgrade – We will refund the last monthly payment received plus the additional prorated charge (if applicable) less the previous lease’s used portion and less the $40.00 restocking fee.

One of the great things about Cutting Edge Gamer is our Return Merchandise Authorization (“RMA”) process.  Tired of waiting from 2 weeks to 2 months to get your replacement PC Component back from the manufacturer?  Tired of paying for the shipping cost to RMA a defective component?  Well, look no further as we cover all of this for you with our service!  Simply contact us about the defective component by sending us an email to [email protected], and we will send you a replacement or loaner component out to you immediately – and include prepaid postage to ship the defective component back to us at no cost to you.

There are limited exceptions to the ship-first policy. We may require for you to ship the defective or loaner component back to us first (we will provide return materials by email) in these scenarios:

• You are a new customer who requests warranty service prior to your second monthly payment,
• You have moved and are unable to provide an approved document (such as a utility bill in your name) verifying your new address,
• You have remitted one or more payments past the original billing date or your account is currently in a past due state,
• You have been late in returning one or more return shipments (upgrade or RMA), or
• Your account has any activity that we believe may be fraudulent.

For the scenarios above, once we see that the return shipment is in-transit back to us, the replacement or loaner component will be shipped.

The Buy Out Option, which is equal to one month’s payment, is available at the end of the 12-month lease term to purchase the PC Component outright.  So 13 payments = component purchase! If we do not hear from you by the end of your lease term, then we will assume that you wish to choose the Buy Out Option and purchase the component.  Once we receive your final Buy Out Option payment, we will send you your final account summary and purchase receipt, remove the PC Component lease from your account and no more payments will be processed.

Yes.  You may request faster shipping when we will call you to confirm your order or send us an email at [email protected].  You must pay for expedited shipping prior to shipment.  Extra rates for Expedited Shipping are as follows:

• UPS Next Day Air = $90.00 + $30.00 for each additional component
• UPS 2nd Day Air = $40.00 + $12.50 for each additional component

Above rates do not include sales tax;  however, sales tax will be applied if necessary.  Sales tax is only required for orders shipping into states where Cutting Edge Gamer has or may have nexus and where states require the collection of sales tax by online retailers for state tax purposes under applicable laws.

If you receive the error: “Unable to ship to the address you mentioned.” Please check your address by using the US Post Office’s (USPS.com) Look Up a ZIP Code by Address tool and use the version they provide!

The error code “Gateway Rejected: AVS” means that the zip code on your Cutting Edge Gamer account does not match the zip code associated with your payment card.  Please double check the zip codes on your CEG account and payment card and then retry.

If you have not moved and are still having issues, then please send us an email to [email protected] or call us Monday-Friday 9am-5pm CT at (512) 481-2134, and a customer service representative will be happy to assist you.

Due to past fraudulent transactions, we use a service called MaxMind to review all of our orders that are placed on our site.  If your order has been flagged for fraud, then this means that some of the order information looked suspicious based on MaxMind’s fraud check algorithm or was similar to a previous fraud order we may have had.  Orders flagged for fraud are not allowed to proceed and are rejected before any transaction takes place.
One main cause for an order to be flagged is location.  MaxMind checks your IP location against your residence address.  Should you be traveling or using a VPN / consumer privacy network (such as iCloud Private Relay) when placing your order, then this is most likely the reason for being classified as fraud.  Please retry placing your order after returning home or turning off the VPN / consumer privacy network service.

In addition, if you are using a new phone number or you accidentally enter a wrong phone number during the checkout process, then your order may be flagged for fraud for this reason.  An incorrectly typed residence addresses could be flagged as well, so be sure to double check your information before placing an order.

If you are still being flagged for fraud, then please clear your browser cache or use a different browser before retrying to place your order.

Customers with active leases may be flagged in error when they process an upgrade (i.e. a “false positive”).  If you still feel that the fraud check incorrectly flagged your order after checking the items above, then please open a ticket with us here or email us at [email protected].

If you would like to change your billing date, you may do so by emailing us at [email protected] or calling us during our normal business hours of Monday-Friday 9am-5pm CT at (512) 481-2134.  Please notify us at least 48 hours prior to the old billing date so that we may make the changes in our system in time before your account is charged.