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Support CenterGetting Help

Reach Us at
[email protected].

As of January 31, 2026, phone support has been discontinued.

Have Questions?

Wind Down Business FAQs

WHEN WILL THE OFFICES/COMPANY FULLY CLOSE

Our planned final day of business is December 31, 2025; however, this may be extended on a case-by-case basis to accommodate certain customers.

WILL NEW GPU LEASING AND INFINITE UPGRADES CONTINUE?

We require that you verify your identity in order to confirm that you are 18 years of age or older, that your account address is correct and you actively live there, and to combat identity fraud.  This for our protection as well as that of our members.

Only active leases will continue. No new GPU leases or CEG Infinite Upgrades will be offered.

IS THERE STILL SUPPORT FOR ACTIVE LEASES?

Yes—it’s still business as usual for active lease holders. Monthly payments will continue to be processed automatically through your CEG Online Account, and buyouts and final account summaries will proceed as normal.

GPU support and RMAs remain available as part of the CEG leasing service. While no new GPU leases or CEG Infinite Upgrades will be offered moving forward, all other support—including technical assistance, phone, social media, web chat, and email—will continue through December 31, 2025, or until otherwise specified.

I WAS LOOKING FORWARDS TO UPGRADING. WHAT ARE MY GPU LEASE OPTIONS NOW?

All active leases may either fully pay off and retain ownership of their GPUs after 13 months, or return them to CEG to end the lease.

WILL CPU LEASING BE AVAILABLE SOMETIME LATER?

Unfortunately, the planned CPU leasing program has been canceled.

DO YOU CHARGE ANY LATE FEES?

We charge late fees should you place an upgrade or RMA return shipment in-transit back to us outside of the fourteen (14) days provided.  The late fee is based on the number of days exceeding 14 days, divided by 30, and multiplied by the monthly lease rate of the component being returned.

We do not charge late fees on any past due monthly lease payments.

ARE THERE ANY FEES IF I CANCEL THE LEASE EARLY?

Yes. If you decide to cancel the lease early, then there is an early cancellation fee equal to two (2) months’ payments.  The early cancellation fee must be paid first before your cancellation request is approved. For example, if you lease a component with a monthly rate of $44.99 and you decide to cancel, then you would pay an early cancellation fee of $89.98 ($44.99 x 2) and ship the component back using a prepaid shipping label provided by us.

Once we receive the component back to our offices, your lease would be officially terminated at that time, you would owe no future payments, and your account with us would be zeroed out.

The exception to this is if you are cancelling your lease within the first 14 days. In this case, we would refund you the first payment you’ve made – minus a $40.00 restocking fee – after we have received the PC Component back from you. We would also provide a prepaid shipping label for you to return the PC Component, and your lease would be officially terminated and refund sent upon receipt. If you are cancelling your lease within the first 14 days after an upgrade, then there are two scenarios:

  •  Payment has been paid in the first 14 days after the upgrade – We will refund your payment minus a $40.00 restocking fee.
  • A monthly payment has not been paid in the first 14 days after the upgrade – We will refund the last monthly payment received plus the additional prorated charge (if applicable) less the previous lease’s used portion and less the $40.00 restocking fee.

MY LEASED PRODUCT HAS BECOME DEFECTIVE. HOW DO I RMA THE COMPONENT?

One of the great things about Cutting Edge Gamer is our Return Merchandise Authorization (“RMA”) process.  Tired of waiting from 2 weeks to 2 months to get your replacement PC Component back from the manufacturer?  Tired of paying for the shipping cost to RMA a defective component?  Well, look no further as we cover all of this for you with our service!  Simply contact us about the defective component by sending us an email to [email protected], and we will send you a replacement or loaner component out to you immediately – and include prepaid postage to ship the defective component back to us at no cost to you.

There are limited exceptions to the ship-first policy. We may require for you to ship the defective or loaner component back to us first (we will provide return materials by email) in these scenarios:

  • You are a new customer who requests warranty service prior to your second monthly payment,
  • You have moved and are unable to provide an approved document (such as a utility bill in your name) verifying your new address,
  • You have remitted one or more payments past the original billing date or your account is currently in a past due state,
  • You have been late in returning one or more return shipments (upgrade or RMA), or
  • Your account has any activity that we believe may be fraudulent.

For the scenarios above, once we see that the return shipment is in-transit back to us, the replacement or loaner component will be shipped.

I WOULD LIKE TO USE THE BUY OUT OPTION AT THE END OF MY LEASE. HOW DO I DO THIS?

The Buy Out Option, which is equal to one month’s payment, is available at the end of the 12-month lease term to purchase the PC Component outright.  So 13 payments = component purchase! If we do not hear from you by the end of your lease term, then we will assume that you wish to choose the Buy Out Option and purchase the component.  Once we receive your final Buy Out Option payment, we will send you your final account summary and purchase receipt, remove the PC Component lease from your account and no more payments will be processed.

Payment & Billing Questions

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept VISA, Mastercard, Discover and American Express credit/debit cards.  We do NOT accept prepaid / reloadable debit or international credit/debit cards.  Once you submit your payment information, our payment processing system will verify the form of payment.  Prepaid / reloadable debit cards will be rejected automatically.  Please note that certain PayPal cards are considered prepaid debit cards. These will be rejected as well.

In addition, a scan or photo of your payment card will be requested. The payment card used MUST be under the account holder’s name. We do this to combat identity fraud.

I RECEIVED A NEW CREDIT / DEBIT CARD. HOW DO I UPDATE MY PAYMENT CARD INFORMATION?

If you have not moved to a new address with a different zip code, then follow the directions below to update your payment card information. However, if you have moved, then please send us an email to [email protected] with your new address, we’ll update your account for you, and then you may update your payment card information.

Please update your payment card information using your desktop or laptop as follows:

  1. Log into your CEG account https://account.cuttingedgegamer.com/clientarea.php.
  2. Click on ‘Profile & Payment Settings’ on the left hand side. Payment card information is at the bottom of this page.
  3. To update your payment card’s expiration date or CVV number, simply click on the ‘Edit’ button, modify the expiration date, enter the CVV, and click save.
  4. If you need to enter a new payment card number, then first click on the ‘Edit’ button and then click “Add New Credit Card”.
  5. Enter your new credit/debit card information and hit ‘Save Changes’.

Or using your mobile device:

  1. Log into your CEG account https://account.cuttingedgegamer.com/clientarea.php.
  2. Click on the menu button (the icon that is three horizontal lines) on the upper left hand side.
  3. Click on ‘Profile & Payment Settings’ on the left hand side. Payment card information is at the bottom of this page.
  4. To update your payment card’s expiration date or CVV number, simply click on the ‘Edit’ button, modify the expiration date, enter the CVV, and click save.
  5. If you need to enter a new payment card number, then first click on the ‘Edit’ button and then click “Add New Credit Card”.
  6. Enter your new credit/debit card information and hit ‘Save Changes’.

You are done!

I TRIED ENTERING A NEW PAYMENT CARD NUMBER, BUT I RECEIVED THE ERROR "GATEWAY REJECTED: AVS". WHAT DOES THIS MEAN?

The error code “Gateway Rejected: AVS” means that the zip code on your Cutting Edge Gamer account does not match the zip code associated with your payment card.  Please double check the zip codes on your CEG account and payment card and then retry.

I HAVE A PAST DUE PAYMENT THAT I WOULD LIKE TO PAY. HOW DO I PAY IT THROUGH MY ONLINE ACCOUNT?

You may pay all of your past due payment(s) by logging into your Cutting Edge Gamer account and following these steps:

  1. In the ‘Overdue Transactions’ box, click on ‘Pay Now’.
  2. At the bottom under “Select Mass Payment Gateway”, click on ‘Make Payment’.
  3. Enter your payment card information and click ‘Submit Payment’. You are done!

If you can make only one of your past due payments at this time, then follow these steps to make a single payment:

  1. Log into your CEG account at https://account.cuttingedgegamer.com/clientarea.php
  2. Click on ‘Transactions’ on the left hand side or the transactions button towards the top right on your Dashboard.
  3. Click on the ‘Unpaid’ invoice line that you wish to pay.
  4. The invoice should now appear on your screen. Click on ‘Pay Now’ in the upper right hand corner and follow the directions to remit payment.

If you have any issues making payment, send us an email at [email protected].

General Account Questions

UNABLE TO SHIP TO THE ADDRESS YOU MENTIONED ERROR?

If you receive the error: “Unable to ship to the address you mentioned.” Please check your address by using the US Post Office’s (USPS.com) Look Up a ZIP Code by Address tool and use the version they provide!

HOW DO I CHANGE MY CUTTING EDGE GAMER ACCOUNT LOGIN EMAIL ADDRESS?

  1. Log into the ‘My Account’ page at https://account.cuttingedgegamer.com/clientarea.php.
  2. Click ‘Profile & Payment Settings’ on the left hand side.
  3. Click the ‘Edit’ button and then enter your new CEG login email address.
  4. Hit ‘Save Changes’ and you are done!

I HAVE RECENTLY MOVED OR CHANGED MY PHONE NUMBER. HOW DO I UPDATE MY ADDRESS AND CONTACT INFORMATION?

  1. Log into your CEG account at https://account.cuttingedgegamer.com/clientarea.php.
  2. Click on ‘Profile & Payment Settings’ on the left hand side.
  3. Click on the ‘Edit’ button. Enter your new residence address and / or phone number.
  4. Hit ‘Save Changes’ at the bottom and you are done!

If you experience trouble updating your residence address, then please send us an email to [email protected], provide your new address, and we’ll update it for you.

I GOT LOCKED OUT OF MY ACCOUNT. HOW CAN I UNLOCK IT?

If your account becomes locked, please send us an email at [email protected] and we can help you resolve the situation.

I FORGOT MY ACCOUNT PASSWORD. HOW CAN I RESET IT?

If you have forgotten your password, you may reset your password as follows:

  1. Go to the CEG account login page at https://account.cuttingedgegamer.com/clientarea.php
  2. Click on ‘Forgot Password?’.
  3. Enter your CEG account email address and hit ‘SUBMIT’.
  4. Your password will be sent to your CEG account email address.

HOW DO I TURN ON TWO-FACTOR AUTHENTICATION FOR MY CUTTING EDGE GAMER ACCOUNT?

  1. Log into the ‘My Account’ page at https://account.cuttingedgegamer.com/clientarea.php.
  2. Click ‘Edit Profile’, then click ‘2FA Security’ and you will be guided through the setup process.
  3. You are done!