Delivery & RMAs
Free Ground ShippingWe offer free ground shipping – always (even to our gamers in HI and AK!). Even when returning a graphics card to us (e.g. with our Infinite Upgrades® Program or processing an RMA), we will provide a prepaid shipping label for you to send back the card to us free-of-charge.
We ship Monday through Friday using USPS, Fedex or UPS Ground. We do not ship during holidays. We will send you an e-mail when your card has been shipped and the tracking number has been provided by the freight service.
You may request expedited shipping by letting us know when we contact you to confirm your order. Additional charges for expedited shipping will be quoted on a case-by-case basis. The expedited shipping charge must be paid in full prior to shipment.
Signature Required for Delivery
As we do not like to leave items unattended at one’s front door, we do require a signature for delivery. It does not have to be you, just someone at your residence to sign for the package.
If you are unable to sign for it that day, the freight service will leave a notice with the options to redeliver or hold it at the closest customer service center, where you may go to pick it up and sign for the package at that time.
Industry's Fastest RMA Service
Should your graphics card become defective at any time during your lease, we will get you up and running again within 5 days of receiving your notice about the defective card issue. Compare that to 2-5 weeks from start to finish if you had to do it directly with the manufacturer!
To start the Return Merchandise Authorization (“RMA”) process, simply send us an email to [email protected] or call us Monday through Friday 9am – 5pm CST at (512) 481-2134. We will take you through some troubleshooting steps from our own in-house knowledge base at first. Once we have made the determination with you that the graphics card is defective, we will issue you an RMA authorization number and start processing the RMA request.
At our discretion, we will either send you a replacement card or loaner card for your defective unit. If a replacement card is sent to you, this card will match the manufacturer and part number of the card on your account. If a loaner card is sent to you, this card will either match, be equivalent to, or have a greater performance rating than the card on your account. Either way, we will have you back up and gaming in very little time!
Fourteen (14) Day Return Policy
For returns with our Infinite Upgrades® Program and RMA Process, we allow your fourteen (14) days to have the return card in-transit back to us after receipt of the upgrade, replacement or loaner card depending on your scenario.
We make the returns process extremely easy as we include a prepaid shipping label with your shipment. Simply take out the card sent to you, place the return card (and all accessories, if applicable) into the shipping box, slap on the prepaid shipping label and drop it off at the nearest freight service location! We typically provide a prepaid shipping label from UPS; however, a prepaid label from FEDEX or USPS may be provided upon request.